Free People Embroidered Poncho Kaftan Top M/L

Returns Policy

Last Updated: [10/13/2023]

At White Chocolate Couture, we aim to provide our customers with high-quality products and exceptional service. We understand that, on occasion, you may need to return a product. This Return Policy outlines our guidelines and procedures for product returns.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer service team within [14] days of receipt. We will arrange for a replacement or refund, including any applicable shipping costs.

1. Eligibility for Returns

• To be eligible for a return, the product must be unused, in the original packaging, and in the same condition as when it was received.

2. Non-Returnable Items

The following items are generally non-returnable:

• No Exchange No Return No Refund on a dislike basis

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at whitechocolatecouture777@gmail.com to request a Return.
• Ship the product(s) back to us in their original packaging, along with the Tracking number clearly marked on the outside of the package.
• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., shipping the wrong item,  receiving any Damaged/ Wrong size).

4. Refunds

Upon receiving and inspecting the returned product(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase.

5. Cancellations

If you wish to cancel an order before it is shipped, please contact us as soon as possible. Cancellation eligibility and any associated fees will depend on the order status at the time of request.

6. Changes to the Return Policy

We reserve the right to modify or update our return policy at any time. The most recent version will be posted on our website.

Contact Information

If you have any questions or concerns about our Return Policy, please contact our customer service team at (whitechocolatecouture777@gmail.com)

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.